No vague “we do IT” — but clear services: helpdesk, Microsoft 365, servers (Active Directory / Proxmox), networks & VPN, backup/recovery, security hardening and video surveillance. Remote support or on-site visits by appointment.
We don’t just “fix problems”. We build stable IT setups: clean permissions, reliable backups, well-organized networks — and fast response when it matters.
Fast support for employees — so workstations stay reliable.
Clean setup, easy maintenance and documentation — no “quick hacks”.
Stable office connectivity and secure remote work (home office).
Backups that actually work — including restore tests.
Planning, installation and secure remote access on phone & PC.
A clean setup, fewer outages — and recoverable accounts.
Many customers want quick orientation first. That’s why we show key guideline prices here. For a binding quote, we usually only need two details: issue/goal + number of devices/users.
Travel — Heiligenhaus / Velbert / Ratingen (up to 20 km): €20 flat.
Over 20 km: €0.60/km (there + back) plus travel time
(private €35/hour, business €45/hour).
Weekend (Sat/Sun): by appointment — same rates, no weekend surcharge.
For businesses, predictable support pays off. We tailor packages to your setup (users, devices, servers, requirements).
Note: monitoring & maintenance depend on your environment. We often start with a short assessment and a clear plan.
Clear, stress-free and solution-focused: slow PC, weak Wi-Fi, lost data or a new device?
Make everything smooth again — without unnecessary reinstallations.
Stable internet in every room — properly configured and secure.
Protect accounts & data — and help when something goes wrong.
You’ll always know what happens next. We work structured, transparent and solution-focused.
Issue/goal + number of devices/users. Optional: screenshot or error message.
We review the situation, ask key questions and propose the best solution.
Quick fix — or a properly planned project with documentation.
We can integrate a Chat Assistant on your website: it answers FAQs and guides customers to WhatsApp, email or a call.
Not “generic ChatGPT”: we configure it around your content and processes.Quick answers to common questions.
Yes. Many issues can be solved remotely. If needed, we’ll schedule an on-site appointment.
Yes, by appointment. We do not charge a weekend surcharge — the same rates apply.
Depending on the service: remote is usually billed from 30 minutes. On-site is typically a minimum of 1 hour, then 15-minute steps.
Yes. Bronze/Silver/Gold packages — tailored to users, devices, servers and requirements.
Usually within 24 hours. With issue/goal + number of devices/users it’s the fastest.
Yes. A short remote session is ideal for small topics. If more is needed, we’ll recommend the right package or a project approach.
Send us a message — within 24 hours you’ll receive a response and a suitable proposal.
Remote available • On-site by appointment • Weekend available (no extra fee) • Reply within 24h